Sweet moments at our call center

 I have always hear many legends around what happens once in a while with a particular customer at a mobile operator call center. Many of these stories they become legends and they pass over the years as part of the company history or culture

When sometimes somebody in our team sends us one of these stories, it always touches you. Our customer care quality manager Terese Kanapiene share with us such a story today

I do my little translation to English and I keep the lithuanian orginal from her

"So an old lady called our customer care (Justina Sakalauskaite) wanting to get a phone (a prepaid one from Labas). However she is very old and could not pick it up from one of the locations. Furthermore she asked if we have a phone with big buttons as he has problems seeing clearly. Such a phone is not on our range but the team was touched and decided to make it ahppen. Our logistics team did find an old phone used for testing (don't know the model but I can remember the size of the first 3G phone from Siemens for example, it was huge!!!!) that was huge and had big buttons. One of our guys do live close to the lady and he offered to take the phone to her

When he come to her house she wanted to pay for the delivery and the phone. We told her that it was our pleasure, But somehow she managed to put the money on Arunas' pocket. He found out when he got home and our team offered to credit her labas card with the money she gave us. She told us "I forgave you to do such a thing. Get the money and buy something nice for the ladies in the team". So here we are, the team did go our a buy some cute blankets (see picture) ahead of the winter soon to arrive

Love you guys and love how we put our customers first

In Lithuanian

Turim tokią LABAS klientę ponią Jadvygą, kuri naudojasi mūsų paslaugomis jau 3 metus, jai sugedo telefonas. Kadangi maloni ponia Jadvyga jau su amžiumi ir atvykti i BITĖS saloną jai sunku, todėl paklausė ar galėtų kas nors atvežti jai telefoną į namus, bet tokį su didesne klaviatūra.

Arūnas surado telefoną iš logistikos nebenaudojamų testinių telefonų fondo ir nuvežė jį poniai Jadvygai. Klientė primygtinai siūlė pinigus ir nejučia įkišo pinigus į kišenę. Grįžus dar buvo mėginta klientei pasiūlyti įdėti pinigus į jos LABAS kortelės sąskaitą, tačiau ji kategoriškai mums uždraudė tai daryti.

Už ponios Jadvygos įduotus pinigus mes CC nupirkome 9 pledukus, kad galėtume šildytis šaltom rudens dienom.
Poniai Jadvygai nusiūsime padėkos laiškelį su mūsų nuotrauka 